Friday, December 01, 2006

One more reason for the JS' plummeting circulation

My sister wants the Milwaukee Journal Sentinel delivered to her door, Monday through Friday.
Simple, right?


She ordered the five-day subscription back in September, and has been a dissatisfied customer ever since. She absolutely cannot get the great minds in the JS circulation department to understand that five days means five days and those days are Monday, Tuesday, Wednesday, Thursday, and Friday.

The paper regularly ends up on her doorstep on Saturdays and Sundays. Sometimes the paper is not delivered on the days she does want it.

If she's not home on the weekend, which is sometimes the case, the paper sits on her front step, a beacon to bad guys who might interpret it as an invitation to come on inside and help themselves to her stuff.

She's called the circulation department at least 10 times and is on a first-name basis with one of the employees there. Her newspaper woes are now a regular topic of family conversation: in what creative ways has the JS screwed up such a simple request this time?

We very likely will have to find something else to talk about. She's a little tired of being put at risk by the JS' inability to understand the her order.

The paper is real close to losing another subscriber it really can't afford to lose.

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